Refund Policy Paraphrasing-Tool.ai
Once a customer purchases the premium subscription of Paraphrasing-Tool.ai, refunds based on change of mind would not be entertained because when a user pays for our premium plans, they have already tried and tested our free version and were satisfied with the results.
When you make a purchase, it implies that you like our paraphrasing tool and have voluntarily paid for the pro features.
Still, there are some situations and scenarios in which our company might offer full or partial refunds. In this document, we have listed some of these conditions in the form of questions about where our team would consider refund requests made by the customer.
Can I Make a Full Refund Request Soon After Making a Purchase?
A refund request made by the customer within 48 hours of purchasing the premium plan would only be considered by our team if, for some reason, the user account has not been upgraded to the premium version because of any technical issue or delay.
If the user has not yet been upgraded and hasn’t used any premium features, they might be able to get a refund.
An important point to note is that the customer would have to state a legitimate reason when requesting a refund. Change of mind scenarios are not and would never be entertained by the company, no matter what.
Can I Get a Refund If I Make a Double Payment?
Of course! If you have purchased the same package twice for the same account, you can request a refund. Our team will verify the purchase and gladly refund the duplicate payment. The request for this kind of refund must also be made within 24 hours of the purchase.
Do I Get a Refund on Discounted Subscriptions?
Unfortunately, Not! We don’t cater to refund requests if you have purchased a package on sale or at a discounted price. However, you can always ask us to cancel auto-renewal or rebilling for your account.
Can I Get a Refund on the Grounds of Low Performance?
If the user faces technical issues or has serious performance concerns, they can ask for a refund within 48 hours and only if they haven’t exceeded the 5000-word limit for usage. If a customer has already paraphrased or modified 5000 words or more in the premium version, they cannot ask for a refund, but they can always cancel their subscription.
Can I Get a Refund on Payment Renewal?
When you buy any of our premium plans, you can choose automatic or manual payment renewal. If you opt for automatic rebilling, the site will charge your account monthly without prior notice.
Users can only cancel their subscriptions and stop recurring payments before the billing date. If a customer cancels automatic billing or his/her subscription after the billing date, they will not be able to request a refund, and no such requests will be entertained after the deduction.
Can I Ask for a Refund if the Paraphrasing-Tool.ai is Down?
No, we don’t offer refunds to customers complaining about our site being down. Maintenance and upgrading are common practices on our website, and in such situations, our services might be down for a couple of hours or so.
If a customer cannot enjoy our services for more than 48 hours because the site is down, they are requested to contact the customer support team and file an official complaint. Our team will look into the matter and try to resolve it as soon as possible. ‘
We might not charge you for the days you have missed using our site or may offer you a discount on your next payment. The team will decide on the nature of the discount or compensation after verification of the request.
Accepting Our Refund Policy
If you don’t agree to our terms of fully accepting the conditions mentioned in our refund policy, we request that you do not place an order with us to avoid any disputes in the future. Our company reserves the sole right to consider or not consider any refund requests or make any changes to this document that we find necessary.
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